report
Customer relationships
Customer relationships fractured strengthened
Bridging the gap between physical and digital banking channels
Unlocking customer loyalty starts with providing a modern and personalized experience for bank customers and employees that creates a seamless transition between physical and digital banking. Explore how in this exclusive report by industry analyst IDC
What is the goal for financial institutions delivering omnichannel experiences?
The simple answer has been to provide customers with access to multiple channels, whether in person or through online banking channels. But that just isn’t enough anymore. According to IDC analyst Marc DeCastro, the real harmony happens when banks connect these touch points to provide a seamless personalized experience across every touchpoint.
ESC
ESC
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