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Automate accounting and reporting processes to deliver fresh insights and real-time responsiveness to private equity investors.

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FIS Authenticator

Back to All Support Articles

Install Desktop App (Typical User)

Step 1: Visit the download page (https://www.fisglobal.com/home/fis-authenticator/download) for the FIS Authenticator desktop app in your web browser.

Step 2: Observe the note on operating system compatibility listed on the page. The installer is be run Windows 7 or Windows 10. For typical users, tap the download arrow to the right side the "Windows Installer" bar. (MSI is for Linux operating system users or IT Personnel, see "Install Desktop App (IT Personnel)").

download-site

Note: Version number is subject to change from that pictured in screenshot. The explicit version number listed at the top of the page is the latest available version.

Step 3a: The app will appear in your "Downloads" folder within the file app. Locate and double click on the .exe file to install it. Within the installation wizard, first select the option "Only for me (username)" Hit "Next". Keep the "Destination Folder" to the default location (C:\Users\your-username\AppData\Local\Programs\FIS Authenticator) provided and hit "Install".

Install Wizard Step 1
Install Wizard Step 2

Step 3b: Alternatively, if a machine has multiple individuals logging in with different credentials and all need to use the app, select the option "Anyone who uses this computer (all users)". Keep the "Destination Folder" to the default location provided and hit "Install".

Install Wizard Step 1 Alternate
Install Wizard Step 2 Alternate

Step 4: Installation can take a few moments to complete but when loading process is finished you should select "Finish". You should see a shortcut for the app on your desktop when the process is finished.

Install Wizard Step 3
Install Wizard Step 4