Returning to a smarter network

DuPont Community Credit Union (DCCU) was founded in 1960 in the basement of a DuPont employee’s home with a mission focused on being the premier provider of financial services, committed to excellence through its relationship with members, employees and the community. Today, DCCU serves 116,000 members and has approximately $1.7 billion in assets.

After many years of working with the FIS® NYCE network for ATM services , DCCU made the decision to move from NYCE to a competitor. But the new relationship felt different from the start, and it wasn’t long before buyer’s remorse set in. DCCU wasn’t happy with the new network provider, and when it had the opportunity to reevaluate its contract, it elected to return to NYCE. FIS understood its business, knew its members and provided the direction DCCU needed to make sure it is in strategic alignment with its institution’s goals and objectives.

“We’ve had the benefit of working with NYCE before and quickly learned the added value FIS brought to the relationship,” says Mike McAllister, chief lending officer at DCCU. “For us, transparency in the relationship was very important, combined with the opportunity to increase our interchange and reduce fees. The partnership with NYCE and their understanding of what we wanted to accomplish put us in better alignment with our overall initiatives.”

Mike explains that DCCU pays close attention to the revenue and expenses generated from its cards department. Tracking what merchants route is important to how DCCU markets to its members. The data helps DCCU understand where it should drive credit card and debit cardholders.