Strategic partnership powers dramatic growth & expanded services

Western Bank Partners With FIS to Deliver Exceptional Community-based Financial Services Across Texas

May 15, 2024

At a glance

Objective

Scale with rapid growth across Texas and introduce new services to an expanding customer base.

FIS Solutions

FIS HORIZON, FIS Debit Processing, FIS Managed Solutions

Results

Asset growth, strategic partnerships and support from industry peers.

Impact

With FIS as a steadfast ally, Western Bank has achieved remarkable growth and fortified its position as a community bank that embraces innovation while cherishing its tradition of exceptional customer service.

Headquartered in Lubbock, Texas, Western Bank provides Texans with community-based financial services for individuals and businesses across 10 locations throughout the state.

Since 2009, Western Bank has partnered with FIS® as its core banking platform provider. In 2012, President and CEO Dan Odom helped lead Western Bank through the acquisition of two new banks and oversaw the onboarding and implementation of FIS platforms to the new banks’ operations. And it’s proven to be a success.

“We were at a couple hundred million in assets when we acquired our new banks and are now approaching $700 million in total assets.”

That’s impressive growth, but Western Bank doesn’t just stop at growing assets. Western Bank prides itself in being a part of its customers’ communities and not just as another bank. Dan sees a lot of similarities with FIS, as it goes beyond being a banking platform provider and aims to become a partner in Western Bank’s banking journey.

“As we continue to grow and roll out more for the younger generation, we still need viable solutions for the older generations. This makes having a strategic partner a necessity for us. If FIS hadn’t aligned with our trajectory, given our differing directions, we wouldn’t be here today.”

It’s not just the solutions and partnership with FIS that helps Western Bank succeed. Through FIS events, and as a member of the Special Purpose Acquisition Companies committee, Dan has built a strong peer network that he can reach out to for insight, advice and problem solving to tackle challenges.

“I get to sit down with peers who are CEOs of other banks. They’re in the same situation that I am in. We may know a little bit about it, or we know what we need to implement for our staff to be better, and we’re able to discuss that and not feel like one of our competitors down the street will get that information.”

Assets have more than doubled

Enhanced customer experience

“FIS has been able to provide any support we’ve asked for. It's never been, ‘No, we're not going to do that.'”
Dan Odom, president and CEO, Western Bank
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